Handbooks

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Staff Handbook

A 31-page document with attachments. Includes information related to the organisation and amenities, consumer rights, consumer-focused care and services, customer service, handling a complaint, restraint free approach, privacy and confidentiality, elder abuse and compulsory reporting, quality of care and accreditation, incident reporting, dress code, social media, staff performance management, workplace standards of behaviour, dispute resolution and health and safety matters.

Price: $75.00 (ex. GST)

Health Professional Handbook

A 27-page document with attachments. Includes, information related to the organisation and amenities, consumer rights, consumer-focused care and services, customer service approach, restraint free approach, elder abuse and compulsory reporting, quality of care and accreditation, incident reporting, workplace standards of behaviour, social media, mandatory reporting of health practitioners, grievances and health and safety matters.

Price: $65.00 (ex. GST)

Supplier Handbook

A 20-page document with attachments. Includes, expectations related to health and safety, equipment safety, managing risk and onsite standards of behavior, social media and quality of work. Information related to the organisation and amenities, work permits, consumer rights and privacy, elder abuse reporting, opportunity to improve, grievances and health and safety matters whilst onsite.

Price: $60.00 (ex. GST)

Consumer Information Booklet

A 27-page document with attachments. Includes, information related to the organisation, consumer rights, privacy and security cameras, consumer-focused care and services, visiting services, advance care planning, the lifestyle program, services provided, fees and charges and accounts, outings, sexuality and intimacy, health and safety matters, elder abuse and compulsory reporting, quality of care and accreditation, internal and external complaints and food safety tips.

Price: $65.00 (ex. GST)

Financial Information Booklet

A 20-page document that includes, information related to the aged care funding arrangements, accommodation payment options, a template for the accommodation pricing and a key features statement for the different types of rooms available, and security of tenure information.

Price: 35.00 (ex. GST)   

Volunteer Handbook

A 32-page document with attachments. Includes, information related to the organisation, the role of a volunteer, volunteer rights and responsibilities, consumer rights, consumer-focused care and services, customer service, restraint free approach, privacy and confidentiality, dementia, sensory loss, communication, wheelchair guidelines, elder abuse and compulsory reporting, quality of care and accreditation, incident reporting, amenities, workplace standards of behaviour, social media, grievances and health and safety matters.

Price: $75.00 (ex. GST)

 

Complete Handbook Package: $325.00 (ex. GST)