Surveys

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The Surveys have been trialed and used successfully by many aged care organisations both stand alone and multi-sites – large and small . The representative survey has been trialed in a dementia specific unit and has proven to collect useful information for improvement activities.

Governance Survey

Survey for Directors/Boards of Governance to assess the satisfaction of Board members that effective corporate and clinical governance systems are in place and to identify areas for improvement.

The survey pack includes:

  • Step by Step Instructions on how to;
    • Conduct the survey
    • Analyse the data
    • Report the findings
  • A Survey Questionnaire covering;
    • Planning & Leadership
    • Decision Making
    • Risk Management
    • Stewardship
    • Clinical Governance
    • Education needs
  • A Data Analysis Excel Spreadsheet - once the collated data has been entered into the response section of the spreadsheet the graphs will automatically be generated. Satisfaction for each section and the overall satisfaction is automatically calculated and graphed.
  • A Survey Report Template.

Price: $250.00 (ex. GST)

New Consumer Survey

The purpose of the survey is to assess how well the organisation is meeting new residents’ needs and expectations and to identify areas for improvement.

It is intended that the survey is conducted 3 months after residents have been admitted.

The survey pack includes:

  • Step by Step Instructions on how to;
    • Conduct the survey
    • Analyse the data
    • Report the findings
  • A Survey Questionnaire covering;
    • Information provided
    • Settling in
    • Communication
    • Choice & Decision Making
    • Comments, Suggestions & Complaints
    • Enjoyment of Life
    • Care Provided
    • Living Environment
    • Cleaning & Laundry
    • Food Services
  • A Data Analysis Excel Spreadsheet - once the collated data has been entered into the response section of the spreadsheet the graphs will automatically be generated. Satisfaction for each section and the overall satisfaction is automatically calculated and graphed.
  • A Survey Report Template.

Price: $250.00 (ex. GST)

Consumer Feedback Surveys

Consumer Feedback Surveys aligned to the evidence gathering for the Aged Care Quality Standards related to what consumers say:

    • Standard 1 Dignity and Choice
    • Standard 2 Assessment and Planning
    • Standard 3 Delivering Care
    • Standard 4 Activity Program
    • Standard 4 Support Services
    • Standard 5 Service Environment
    • Standard 6 Feedback and Complaints
    • Standard 7 Human Resources
    • Standard 8 Organisational Governance

Each survey includes a:

    • Questionnaire and flash card for responses
    •  A collation sheet
    •  A Consumer List template
    •  A spreadsheet to assist with calculations and analysis
    •  A Survey Report Template

 

Complete pack of 9 Consumer Feedback Surveys: $480.00 (ex GST)
OR Purchase individually: $60.00 (ex. GST)

 

Consumer Experience Survey

The Consumer Experience Survey provides information about how consumers experience the quality of care and services they receive at the home.

The survey pack includes:
• The survey questionnaire with instructions
Adapted from, the Australian Aged Care Quality Agency Consumer Experience interview    questions.
• A set of 10 flash cards to assist consumers to respond to each question
• A Consumer List template
• A data collation sheet
• A spreadsheet to assist with calculations and analysis
• A Survey Report Template with an example.
• A Survey Report Template that includes a graph to demonstrate the results.

Price: $60.00 (ex. GST)

Staff Survey

The purpose of the survey is to assess how well the organisation is meeting the staff needs and expectations and to identify areas for improvement that will assist future planning.
The survey pack includes:

          • Step by Step Instructions on how to;
            • Conduct the survey
            • Analyse the data
            • Report the findings
          • A Survey Questionnaire covering;
            • Management and Leadership
            • Communication
            • Participation and Decision making
            • Work Environment
            • Customers & Quality Improvement
            • Education needs
          • Data Analysis Excel Spreadsheet - once the collated data has been entered into
          • the response section of the spreadsheet the graphs will automatically be generated. Satisfaction for each section and the overall satisfaction is automatically calculated and graphed.
          • A Survey Report Template.

Price: $250.00 (ex. GST)

Staff Exit Survey

This is a new survey for staff who leave to complete within 2 weeks of leaving instead of an exit interview. It is believed that staff who leave are more likely to given more open responses by completing an anonymous survey rather than a face-to-face interview.

The survey comes with:

          • A questionnaire which has sections for;
            • Details about leaving
            • Greatest and least satisfaction
            • View of the organisation
            • Leadership and support
            • Systems of work
            • Suggestions for improvement
            • Further comments
          • Instructions for how to conduct the survey
          • A spread sheet for data analysis including the provision for calculating staff turnover for the survey period and;
          • A reporting template.

Price: $250.00 (ex. GST)

Volunteer Survey

The purpose of the survey is to assess how well the organisation is meeting the volunteer needs and expectations and to identify areas for improvement that will assist future planning.

The survey pack includes:

          • Step by Step Instructions on how to;
            • Conduct the survey
            • Analyse the data
            • Report the findings
          • A Survey Questionnaire covering;
            • Management and Leadership
            • Communication
            • Participation and Decision making
            • Work Environment
            • Customers & Quality Improvement
            • Education needs
          • A Data Analysis Excel Spreadsheet - once the collated data has been entered into the response section of the spreadsheet the graphs will automatically be generated. Satisfaction for each section and the overall satisfaction is automatically calculated and graphed.
          • A Survey Report Template.

Price: $250.00 (ex. GST)

A complete pack of all surveys: $1600.00 (ex. GST)