New occupational violence procedure, new incident reporting guide, new and updated position descriptions, new quality indicator pack.
Occupational Violence
New procedure for identifying, preventing and responding to work-related violence
Includes:
- What is work-related violence?
- Management and staff responsibilities
- Risk control
- Responding to incident
- Continuous improvement
Procedure: $25 (ex. GST)
Incident Reporting Guide
New Guide that summarises the different types of incidents that require immediate mandatory or compulsory reporting to different authorities depending on the circumstance.
Includes:
- What is an incident?
- Information required for an incident report
- WorkSafe - workplace incident
- Coroner – reportable death
- Police & the Department of Health– missing resident
- Police & the Department of Health– elder abuse
- The Department – elder abuse
- Department of Health and Human Services – infectious disease
- Department of Health – emergency event
- Vic. Police & Vic. Department of Health, Public Health - loss/theft of medicines (S4 S8)
- AHPRA – Health practitioner ‘notifiable conduct’
Guide: $25 (ex. GST)
Quality Indicator Pack
The Benchmarking procedure has been updated and now integrates the National Quality Indicator Programme and key internal quality of care indicators. 
The following national quality of care indicators are monitored quarterly:
- Pressure injuries
- Use of physical restraint
- Unplanned weight loss.
The following internal quality of care indicators are monitored monthly:
- Aggression
- Falls
- Infections
- Medicine incidents
- Skin tears and
- Polypharmacy, quarterly.
This pack consists of the Benchmarking procedure and the related forms and a data analysis spreadsheet as listed below:
- Quality Indicator Measures Summary form
- Quality Indicator Flowchart (template)
- A Quality Indicator flowchart for each of the below indicators. Each flowchart provides information about the risks related to the relevant indicator, data collection, data entry and data analysis and action for improvement.
- Pressure Injuries
- Use of Physical Restraint
- Unplanned Weight Loss
- Aggression
- Falls
- Infections & Antimicrobial Use
- Medicine Incidents
- Skin Tear
- Polypharmacy
- Pressure Injuries Data Collection Sheet
- Use of Physical Restraint Data Collection Sheet
- Unplanned Weight Loss Data Collection Sheet
- Internal Quality Indicator Data Collection Sheet
- Infection Definitions & Data Collection Sheet
- Quality Indicator Report (Word & Spreadsheet versions).
Complete Quality Indicator Pack Price: $360 (ex. GST)
Position Descriptions
A comprehensive review of all position descriptions has been completed using a new template with sections for:
- Main responsibilities
- Key results areas common to all positions (conduct, health & safety, quality improvement and knowledge and skills) and key results areas specific to the position
- Physical demand analysis for the type of work (administrative, resident care and services)
- Training needs analysis with skills for all staff, mandatory annual competencies and competencies specific to the position. The Training needs analysis and key results areas are linked to performance evaluation at appraisal.
The following position descriptions are now available:
| Management Ex. GST | |
| CEO/General Manager | $25.00 |
| Director of Care | $25.00 |
| CFO/ Finance Manager | $25.00 |
| Site Manager/ Facility Manager | $25.00 |
| Quality & Risk Manager (includes Privacy & Complaints Officer) | $25.00 |
| Human Resource Manager/ People & Culture | $25.00 |
| Services Manager (includes purchasing & contract mx) | $25.00 |
| Administration | |
| Accounts & Payroll Clerk | $25.00 |
| Administrative Assistant / Receptionist | $25.00 |
| Human resources & Health and Safety | |
| Workplace Trainer & Assessor | $25.00 |
| Health & Safety Representative | $25.00 |
| Resident Care | |
| Clinical Care Coordinator (includes medication management) | $25.00 |
| ACFI Coordinator | $25.00 |
| Registered Nurse | $25.00 |
| Enrolled Nurse - Team Leader | $25.00 |
| Enrolled Nurse | $25.00 |
| Personal Carer – Team Leader | $25.00 |
| Personal Carer | $25.00 |
| Physiotherapist Assistant | $25.00 |
| Lifestyle program | |
| Lifestyle Program Coordinator | $25.00 |
| Activities Assistant | $25.00 |
| Volunteer | $25.00 |
| Services | |
| Chef / Cook | $25.00 |
| Food Services Assistant | $25.00 |
| Cleaner | $25.00 |
| Laundry Attendant | $25.00 |
| Cleaning & Laundry Attendant | $25.00 |
| Maintenance & Grounds | $25.00 |
Complete Set of 28 Position Descriptions Price: $650.00 (ex. GST)
