February 2019 updates include; the handbooks, the Quality Improvement process, the Regulatory Compliance and Complaint Handling procedures and the Elder Abuse and Incident reporting procedure including the Open Disclosure flowchart.

February 2019 updates include; the handbooks, the Quality Improvement process, the Regulatory Compliance and Complaint Handling procedures and the Elder Abuse and Incident reporting procedure including the Open Disclosure flowchart.

Handbooks

Financial Information Booklet

A 20-page document that includes, information related to the aged care funding arrangements, accommodation payment options, a template for the accommodation pricing and a key features statement for the different types of rooms available, and security of tenure information.
Price: 35.00 (ex. GST)

Resident Information Booklet

A 27-page document with attachments. Includes, information related to the organisation, consumer rights, privacy and security cameras, consumer-focused care and services, visiting services, advance care planning, the lifestyle program, services provided, fees and charges and accounts, outings, sexuality and intimacy, health and safety matters, elder abuse and compulsory reporting, quality of care and accreditation, internal and external complaints and food safety tips.
Price: $65.00 (ex. GST)

Health Professional Handbook

A 27-page document with attachments. Includes, information related to the organisation and amenities, consumer rights, consumer-focused care and services, customer service approach, restraint free approach, elder abuse and compulsory reporting, quality of care and accreditation, incident reporting, workplace standards of behaviour, social media, mandatory reporting of health practitioners, grievances and health and safety matters.
Price: $65.00 (ex. GST)

Staff Handbook

A 31-page document with attachments. Includes information related to the organisation and amenities, consumer rights, consumer-focused care and services, customer service, handling a complaint, restraint free approach, privacy and confidentiality, elder abuse and compulsory reporting, quality of care and accreditation, incident reporting, dress code, social media, staff performance management, workplace standards of behaviour, dispute resolution and health and safety matters.
Price: $75.00 (ex. GST)

Volunteer Handbook

A 32-page document with attachments. Includes, information related to the organisation, the role of a volunteer, volunteer rights and responsibilities, consumer rights, consumer-focused care and services, customer service, restraint free approach, privacy and confidentiality, dementia, sensory loss, communication, wheelchair guidelines, elder abuse and compulsory reporting, quality of care and accreditation, incident reporting, amenities, workplace standards of behaviour, social media, grievances and health and safety matters.

Price: $75.00 (ex. GST)

Supplier Handbook

A 20-page document with attachments. Includes, expectations related to health and safety, equipment safety, managing risk and onsite standards of behaviour, social media and quality of work. Information related to the organisation and amenities, work permits, consumer rights and privacy, elder abuse reporting, opportunity to improve, grievances and health and safety matters whilst onsite.
Price: $60.00 (ex. GST)

Complete Handbook Package
Price: $325.00 (ex. GST)

Quality Improvement process

A comprehensive update of the Quality Improvement process and related procedures and forms has occurred in line with the new Aged Care Quality Standard requirements. New sections have been added for conducting a consumer focus group, good customer service and self-assessment according to the new Aged Care Quality and Safety Commission requirements.
The update included the following procedures with related forms and reporting templates:
• The Quality Improvement policy and process ($230 ex. GST)
• Document Control procedure ($40 ex. GST)
• Review procedure ($35 ex. GST)
• Internal Assessment (Audit) procedure ($40 ex. GST)
• Benchmarking and Quality Indicator Program procedure and 9 quality indicators ($360 ex. GST)
• Regulatory Compliance procedure ($25 ex. GST)
• Complaint Handling procedure ($100 ex. GST)

QI pack, includes policy, procedures and related forms: $750 (ex. GST)
Or purchase procedures and related forms individually (prices listed above)

Incident Reporting procedure

A comprehensive review of the Incident Reporting procedure and related forms has occurred in accordance with updated references including the Aged Care Quality Standards and the Aged Care Quality and Safety Commission requirements.
There has been an increased emphasis placed on adverse events with an update of the definitions of an incident and an adverse event and a complete rewrite of the Open disclosure section and the Open Disclosure flowchart. The missing resident and reportable deaths sections have also been updated.
Includes the following:
• Incident Reporting procedure ($45 ex. GST)
• Open Disclosure Response Flowchart ($25 ex. GST)
• Missing Resident Flowchart ($25 ex. GST)
• Mandatory Notification of Health Practitioner Conduct ($20 ex. GST)
• Elder Abuse Compulsory Reporting Flowchart ($25 ex. GST)
• Incident Reporting Guide ($25 ex. GST)
• Incident Investigation ($20 ex. GST)

Incident Reporting procedure and related forms: $120 (ex. GST)
Or purchase individual documents (prices listed above)

Elder abuse Reporting procedure

A comprehensive review of the Elder Abuse procedure and related forms has resulted in an update and streamlining of the content in accordance with updated references and the Aged Care Quality and Safety Commission requirements. Instructions for record keeping have been added to the Elder Abuse Report Register.
Includes the following:
• The Elder Abuse procedure ($45 ex. GST)
• Compulsory Reporting of Resident Assault form ($15 ex. GST)
• Elder Abuse Report Register ($10 ex. GST)
• Types of Elder Abuse & Response Guide ($25 ex. GST)
• Other Types of Elder Abuse Record ($25 ex. GST)

Elder Abuse procedure and related forms: $115 (ex. GST)
Or purchase individual documents (prices listed above)