The May 2019 updates focused on Consumer Dignity & Choice, Assess, Plan and Deliver Safe & Effective Care, Consumer Feedback Surveys.

The May 2019 updates focused on Consumer Dignity & Choice, Assess, Plan and Deliver Safe & Effective Care, Consumer Feedback Surveys.

Consumer Dignity and Choice

A new process with a policy statement and procedural steps has been developed for consumer dignity and choice in accordance with standard 1 of the Aged Care Quality Standards.

The process includes:
o The new Charter of Aged Care Rights and the requirements for explaining them to consumers and offering a signed copy
o Involving Advocates
o Providing Information
o Language Services
o Diversity and Cultural Safety
o Choice and Dignity of Risk
o Supported Decision-Making
o Dignity and Respect
o Personal Privacy
o Privacy of Personal Information
o Leave

Policy and procedure only: $50 (ex. GST)

Related forms

• Consumer and Family Orientation Program ($20 plus gst)
• Respecting Consumer Rights Guide ($15 plus gst)
• Decision-making Capacity Assessment & Plan ($20 plus gst)
• Supported Decision-Making Guide ($15 plus gst)
• Consumer Risk Assessment & Management Plan ($25 plus gst)
• Consumer Consent ($20 plus gst)
• Leave Days Record ($15 plus gst)
• Social Leave Plan ($15 plus gst)

Policy, procedure and forms: $180 (ex. GST)
OR purchase individually as listed above

Assess, Plan and Deliver Safe & Effective Care

A new process with a policy statement and procedural steps has been developed for Assess, Plan & Deliver Safe, Effective Care in accordance with standards 2 and 3 of the Aged Care Quality Standards.

The process includes:
o Admission
o Consumer-centred care
o Partnering with consumers
o Assessment
o Care Planning
o Care plan review and evaluation
o High-impact and high-prevalence risks
o Minimizing infection-related risks
o Other Services
o Referral
o Communication including handover
o Recognise and provide end of life care
o Recognise and respond to deterioration
o Consumer record
o Discharge.

Policy and procedure only: $50 (ex. GST)

New related forms
• Handover Guide ($20 plus gst)
• New Referral form ($15 plus gst)
• Recognise and Respond to Deterioration Flowchart ($25 plus gst)
• Recognise and Respond to Deterioration Record ($25 plus gst)

Consumer Feedback Surveys

New Consumer Feedback Surveys have been developed in accordance to the evidence gathering for the Aged Care Quality Standards related to what consumers say:
• Standard 1 Dignity and Choice
• Standard 2 Assessment and Planning
• Standard 3 Delivering Care
• Standard 4 Activity Program
• Standard 4 Support Services
• Standard 5 Service Environment
• Standard 6 Feedback and Complaints
• Standard 7 Human Resources
• Standard 8 Organisational Governance
• Each survey includes a:
• Questionnaire and flash card for responses
• A Consumer List template
• A data collation sheet
• A spreadsheet to assist with calculations and analysis
• A Survey Report Template with an example.

Complete pack of 9 consumer feedback surveys: $480 (ex. GST)
OR purchase individually: $60 each (ex. GST)