A full review of competencies is well underway.   Guides are being developed for the related practice to guide staff practice and to assist the assessor when conducting competency assessment.  Knowledge competencies are being updated into in a True and False format with a Marking Guide.  

The following competencies are now available: 

Customer service and Complaints
Demonstrates an understanding of the Customer Service Model including the handling of a customer complaint	$20.00
Customer Service Guide	$20.00
Pack: includes instructional guide, the competency and marking guide	$35.00
Internal Audit
Demonstrates ability to plan and conduct internal assessments and report the findings	$20.00
Internal Assessment (Audit) procedure	$25.00
Pack: includes instructional guide (procedure), the competency and marking guide	$40.00
Indexing  system
Demonstrates ability to locate policies, procedures and forms using the organisation’s index system	$15.00
Incident Reporting
Demonstrates an understanding of incident reporting and how to complete an incident	$20.00
Incident Reporting Guide	$25.00
Pack: includes instructional guide, the competency and marking guide	$40.00
Low & High BGL
Demonstrates an understanding for the appropriate follow up of low and high BGL readings	$20.00
Hypo and Hyperglycaemia Management Flowchart	$35.00
Pack: includes instructional guide (flowchart), the competency and marking guide	$50.00